PRIVACY POLICY
E-Therapy Australia commitment to privacy
E-Therapy Australia (ABN 98798284393), its subsidiaries and affiliates in Australia are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refers to E-Therapy Australia and “you” refers to any individual about whom we collect personal information.
About E-Therapy Australia
E-Therapy Australia provides e-therapy services facilitated through in person and tele-health modalities. Potential clients will use a website to arrange an appointment to receive mental health treatment through the form of video-conferencing, telephone, or in person appointments.
Please contact us for a full list of the companies which comprise E-Therapy Australia and which are subject to this Privacy Policy.
What information does E-Therapy Australia collect about you?
Clients and prospective clients:
When you enquire about our services or when you become a client of E-Therapy Australia, a record is made which includes your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include :
(a) your name, e-mail, postal address and other contact details;
(b) your personal information including but not limited to your gender and date of birth;
(c) any additional personal information you provide to us, or authorise us to collect, as part of your interaction with E-Therapy Australia, including, but not limited to: mental health diagnoses, suicidal ideation, medications et cetera.
Prospective employees and applicants
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).
Other individuals
E-Therapy Australia may collect personal information about other individuals who are not clients of E-Therapy Australia. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to E-Therapy Australia, and other individuals who interact with E-Therapy Australia on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with E-Therapy Australia. Generally, it would include your name, contact details and information regarding our interactions and transactions with you.
If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.
In limited circumstances, E-Therapy Australia may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by E-Therapy Australia we may collect health information about you in an emergency or otherwise with your consent.
We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.
You can always decline to give E-Therapy Australia any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.
Visitors to our websites
The way in which we handle the personal information of visitors to our websites is discussed below.
How and why does E-Therapy Australia collect and use your personal information?
E-Therapy Australia collects personal information reasonably necessary to carry out our business, to assess and manage our clients' needs, and provide services including E-Therapy Australia. We may also collect information to fulfill administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.
The purposes for which E-Therapy Australia usually collects and uses personal information depends on the nature of your interaction with us, but may include:
conducting initial assessments via online forms and emails which allow us to generate case formulations and treatment plans relevant to your case
gathering relevant clinical information during therapy and creating session records to ensure that suitable therapy interventions are applied
responding to requests for information and other general inquiries;
managing, planning, advertising and administering programs, events, competitions and performances;
researching, developing and expanding our facilities and services;
informing you of our activities, events, facilities and services;
recruitment processes (including for volunteers, internships and work experience); and
responding to inquires and complaints.
E-Therapy Australia generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
our affiliated and related companies; and
third party suppliers and contractors who assist us to operate our business.
How does E-Therapy Australia interact with you via the internet?
You may visit our websites (www.etherapyaustralia.net) without identifying yourself. If you identify yourself (for example, by providing your contact details in an inquiry), any personal information you provide to E-Therapy Australia will be managed in accordance with this Privacy Policy.
E-Therapy Australia 's websites use cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
E-Therapy Australia's websites may contain links to third-party websites. E-Therapy Australia is not responsible for the content or privacy practices of websites that are linked to our website.
Can you deal with E-Therapy Australia anonymously?
E-Therapy Australia will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general inquiry). Generally, it is not practicable for E-Therapy Australia to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
How does E-Therapy Australia hold information?
E-Therapy Australia stores information using electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
E-Therapy Australia maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
We take steps to destroy or de-identify information that we no longer require.
Does E-Therapy Australia use our disclose your personal information for direct marketing?
We hold your personal information on a confidential basis. However, there are circumstances where we will or will be required to disclose your personal information to third parties. The following clauses are examples of such circumstances.
For clients
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.
We also may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
Use and disclosure for administration and management
E-Therapy Australia will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
(a) administering billing and payments and debt recovery;
(b) planning, managing, monitoring and evaluating our services;
(c) quality improvement activities;
(d) statistical analysis and reporting;
(e) training staff, contractors and other workers;
(f) risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
(g) responding to enquiries and complaints regarding our services;
(h) obtaining advice from consultants and other professional advisers; and
(i) responding to subpoenas and other legal orders and obligations.
Other uses and disclosures
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may be required to provide your information to emergency service(s) pursuant to the National Safety and Quality Health Services Standards provision for the escalation of care, if it appears to us there is risk of harming yourself or others. In such event, you consent to us contacting emergency service(s) to protect yourself or others from such risk.
We may also provide your information to a third party if you consent or instruct us to do so.
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
Potential risks due to internet transmission
The Service is generally provided electronically. However, as such electronic transmission of data is not completely secure, it may be copied, recorded, read or interfered with by third parties whilst in transit. If we transmit any data electronically, you release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with data, for any delay or non-delivery of any data and for any damage caused to your system or any data.
How can you access or seek correction of your personal information?
You are entitled to access your personal information held by E-Therapy Australia on request. To request access to your personal information please contact our privacy officer using the contact details set out below.
You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
What should you do if you have a complaint about the handling of your personal information?
You may contact E-Therapy Australia at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
You may make a complaint about privacy to the privacy officer at the contact details set out below.
The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that E-Therapy Australia may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
How changes are made to this Privacy Policy?
E-Therapy Australia may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
How can you contact E-Therapy Australia?
The contact details for E-Therapy Australia are:
E-Therapy Australia Privacy Officer: David Khouri Address: 571A Canning Highway, Alfred Cove, 6154, Perth, WA. Email: david@etherapyaustralia.net This Privacy Policy was last updated on 12/11/24.
